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Wednesday, June 07, 2006

Rustans Makati

bought a new pair of sandals yesterday in Rustans Makati. and as i was to pay my sandals, i asked first if they still accept Gentxt for discounts. the cashier for U was just new since they rotate every month, and she has no idea because it Gentxt is only available for U costumers. a very nice saleslady (Eds), said that she thinks that the promo can still be availed and really looked for and called up a former U cashier at another floor. as i was saying my thanks, Eds told me: "sayang din po kse yung discount." which is absolutely true. and now that i need cash, the discount really helps. i was really amazed at how wonderful these people are. the service that they give their customers. bow ako.

while the fuss was going on, i texted my sister bout the incident. and she texted back: "that why i do my impulsive buying in rustans. not only good quality but also good service." i just told my sister: "from now on, i'll do my impulsive buying here na din." duh! as if i'm really an impulsive buyer. hehehe.

but really. now, when i do my shopping, i'll first check rustans before going to other stores.

16 comments:

Duke said...

I'm also a loyal rustan's shopper. They make shopping worthwhile!

carey said...

Hehe, satisfied customer of Rustan's ka na ha. When I am happy about good food or great service, I always make it a point to tell the saleslady or waiter about how I appreciate them, it also makes their day. They usually welcome suggestions to improve their service or menu. =)

santa mistura said...

whta makes my like pretty?? i was study in a school in zwizerland where have 2 sister after her mother get president of philippines... patricia and cristina aquino, and i read much bad news about the gouvernement of her, but i have a very nice memories about patricia and cris ; ))and also all students that being in the same school, they are smiling allllllllll time like the brazilien peaples ; ))

Lanyi said...

tin! sa SM ka naman magshop! ako pa mismo maga-assist sayo =) heehee... thanks po sa pagbati!

snglguy said...

You should try asking the store for a bigger discount or free gifts for this entry. :-)

tin-tin said...

duke: now i'll be loyal rustans shopper also. hehehe

carey: i love answering feedback/suggestion forms especially if nice service to make them feel good, and for those who read to know :)

santa: filipinos really love to smile :)

lanyi: diba sa MOA ang head office nyo? ang layo! hehe. happy birthday!

snglguy: hahaha. i wish that would be possible. hehe ;p

dreaming-neko said...

i'm all about impulse! :P

vina said...

hi tin! i'm a rustan's lover too. i don't care if some of their items are more expensive compared to those at SM. shopping at rustan's is hassle-free, and the attendants are just well-trained and customer-oriented. you couldn't beat that.

Anonymous said...

that's not good service if the cashier in the first place didn't know the promos offered. good service is when attendants are aware of every inch of the vicinity including what is offered. don't get me wrong im not dissing them, it's just that i think just beacuse the girl said "sayang ang discount" doesn't mean that that's good service all in all....

six years said...

I only do my Christmas shopping for gifts at Rustan's because amidst the hustle and bustle of the season, the Rustan's people make my shopping a breeze. I've been there just yesterday and I got everything that I expected.

gigi said...

Hi,

True - an axcellent customer service - service beyond expectation! That is true what "Anon" sed. As a customer provider MUST know what is going on!Well equipt,fast & efficient!Tin has considered it as a good customer service since she was served beyond her expectations!But it is indeed true from all over MM dept store they got the best service which SM can't beat since they get a bigger crowd..

Luv yah Rustan's! Miss u a lot!!

Anonymous said...

I am also a Rustan's loyalist. That's what I am missing now that I live abroad but, whenever I come home (Philippines), shopping in Rustan's is definitely part of my itenirary.
Service and quality wise...Rustan's is indeed above the rest.

Nina said...

Service in Rustan's is really excellent..and it becomes even better through the years. I was just there two days ago, and as the saleslady was putting my items in the bag (they even wrap them in white paper first ), she instinctively changes the size to a bigger bag to make it more convenient for me.....which is what the other competitor shop will never do. Their staff are also remarkably courteous anytime of the day!

Anonymous said...

Haya! Well to be quite honest..it is the only thing I am SO SO proud of about the country...people here in NZ and also in Aussie think that its all about poverty...street children, dirty roads, garbage, corruption, killing field and all...Thank God for Rustans!

manilenya said...

sana may Rustan din dito ano :)

Anonymous said...

I enjoy shopping at Rustans as well. My only complaint is when you wish to return an item, you are only offered a credit to shop there at a later date...no cash back. How quick and expedient they are at taking your cash, but when you want to return something, it takes forever and you cannot....they absolutely watse your time. horrific. Absolutely horrific. I will limit my exposure shopping there in the future.